Your satisfaction is important to us.
If you have any questions regarding the store or need assistance please contact us.
Our Live Operator Customer Assistance is available:
Monday through Friday from 8:30am-5:00pm EST
Methods of Payment
We accept Master Card, Visa, American Express, Discover, Paypal and personal checks. We do not accept COD orders at this time.
Sales Tax is only applicable to orders being shipped to Michigan.
Shipping and Handling
The shipping and handling charges are for a Standard (3-5 business day) delivery. Most orders are processed within one business day. Standard ground shipping typically takes 3-5 days depending on location and season (allow slightly more time during the winter holidays). All available shipping options for your order will be presented as you check out. We only ship to the continental 48 United States except for international shipments as outlined below.
We ship directly to most countries for orders of $1000 or more. Please contact us by phone or email with your needs and we will provide a detailed quote. Shipping charges are based on destination and size of shipment.Order Changes
To make changes to an order that has been submitted on our Store site, please call Customer Service Assistance at 1-800-968-3992. If your order has already shipped and if you would like to order additional items, please place a new order for the additional items on our store site.
If you would like to cancel or exchange items, please follow our Exchange/Return Policy
Items that have been purchased within the last 30 days may be returned only if they are in new and reusable condition and are in the original packaging. Partial cases or boxes are not returnable. There is a 15% restocking fee with a $10 minimum charge for all returns.
Good Karma Publishing
Your account will be credited within 7 business days of receipt. Shipping and handling charges are not refundable.
The Exchange/Return form must be included with your exchange or return, in order for credit to be applied. If your item was received damaged, please contact our customer support at 1-800-968-3992.
If you have questions regarding: product quality questions, general information, or suggestions, contact us at 1-800-968-3992. Or e-mail us at firstname.lastname@example.org.
In order to respond to the above e-mails effectively, we will route your e-mail directly to the proper department. You should expect a response within 1-2 business days, if one is required.
Copyright © 2017 Good Karma Publishing, Inc. All Rights Reserved.
T'ai Chi Chih is a federally registered trademark of Good Karma Publishing, Inc.